Shipping policy

  • Due to the peak season approaching, there might be delays in shipping speed. We appreciate your understanding.

How long for shipment?

      • Receiving time = Processing time +Shipping time.
      • Processing time:
        • Normal 1-3 Business Days For Kalimba, Tongue Drums, Lyre Harp and Sing Bowls.
        • Normal 3-7 Business Days For Handpan Drums.
        • Normal About 7 Business Days For Customized Handpan Drums.
      • Estimated Shipping Time:
        • USA:
          • For Handpan Drums - Free Shipping (About 7 days delivery by UPS).
          • For Tongue drum and Others - About 15 Business Days; Additional shipping fee(About 7 Business Days).
        • EU:
          • For Handpan Drums - Free Shipping (About 15-20 days delivery by EMS); Free Shipping & Free Duties (About 15-25 days delivery by DPD);Additional shipping fee (About 7 Business Days by UPS, DHL or Fedex).
          • For Tongue drum and Others - About 15 Business Days; Additional shipping fee(About 7 Business Days).
        • Canada:
          • Handpan Drums - 10~20 Business Days, Tongue drum 9~14 Business Days;
          • Additional shipping fee(About 7 Business Days).
        • Australia:
          • 22 inches Handpan - 10~18 Business Days, Additional shipping fee (About 7 Business Days);
          • Tongue drum 10~20 Business Days.
        • New Zealand
          • 22 inches Handpan -10~20 Business Days; Tongue drum 10~15 Business Days;
          • Additional shipping fee (About 7 Business Days).
        • Rest of World (Worldwide): 7-25 Business Days.
          • All products(Send by air. Contact us if you would like more specific information.)
        • Note:
          • The time we are talking about is a business day and may be delayed if we encounter holidays.
          • PO BOX address not supported! (If you only have a PO BOX address, we can only arrange delivery through special channels, depending on the shipping methods supported in different countries and regions. This may result in longer shipping times, and we appreciate your understanding.)
        Shipping Info
        • For different countries and regions, we provide Customs-free shipping methods (Ex: For EU, if you choose DPD free shipping, we will be responsible for the payment of customs duties.), which you can select when placing an order and entering the checkout page. If your address belongs to the EU region, but you can't choose the DPD shipping mode, then the product may not be able to enjoy duty-free shipping. Please note. Thanks.
        • All shipments shipped via UPS, DHL, FEDEX, Etc. may incur customs duties. Different countries and regions have different regulations on specific charging standards. If you have any questions, please contact the local customs or tax department directly. Thanks.
        • Shipping time excludes clearance/customs delays (if applicable). It might take up to 30 days to get delivered to some countries due to the differences in the customs clearance process.
        • Note:
          • We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc.
          • If your address is in a remote area, you may need to pay an additional fee for remote area delivery. Since the delivery fee in remote areas around the world is very different, we will send you the specific amount by E-mail according to the quotation of our carrier, please understand.

        How to track my order?

        We will send you a shipping notice email after your item has been shipped which including order and tracking number. You can send these information to our customer service department, and we will help you with your delivery information. 

        Tips for shipping:

        1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

        • 2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 
        • 3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by lighteme.com.
        • If you have any question, please contact our customer service department:  support@lighteme.com.

        Customs & Import Tax

        Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

        • In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
        • The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
        • Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
        • If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.  If the package is shipped back because of the failure of custom duties/taxes payment, we have no responsibility to refund the order.
        • Please find out as much as you can about your import taxes in your own country before completing your order.
        • E-mail: support@lighteme.com