Refund policy
Return Policies：
●We accept returns within 15days for any reason.
●To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) included.
●Custom made items,Final clearance items and mystery box items are not able for any returns.
●Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
●Please pre-pay the shipping fee. Shipping charge will be only refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
Return Shipping :
●Please do not return your purchase to our office without the RMA number.
●You will be responsible for return shipping charges, except for damaged product or when the wrong item has been sent.
●We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
●transit will not be accepted for return.
●Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will be processed as a return, minus the actual outbound and return shipping charges plus handling fees, if and when they are received back to our warehouse.
●We are not responsible for stolen packages. Please select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer with an additional fee to be paid. The customer assumes all liability for stolen packages verified as delivered by the carrier with tracking information.
Refund :
We will refund you after receiving the return item, refund will be done within 5-7 business days through the payment method you use .
●We accept returns within 15days for any reason.
●To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) included.
●Custom made items,Final clearance items and mystery box items are not able for any returns.
●Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
●Please pre-pay the shipping fee. Shipping charge will be only refunded for items which are incorrect or damaged on arrival (DOA). Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
Return Shipping :
●Please do not return your purchase to our office without the RMA number.
●You will be responsible for return shipping charges, except for damaged product or when the wrong item has been sent.
●We strongly suggest that you use a trackable shipping service for return as we are not liable for missing items.
●transit will not be accepted for return.
●Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will be processed as a return, minus the actual outbound and return shipping charges plus handling fees, if and when they are received back to our warehouse.
●We are not responsible for stolen packages. Please select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer with an additional fee to be paid. The customer assumes all liability for stolen packages verified as delivered by the carrier with tracking information.
Refund :
We will refund you after receiving the return item, refund will be done within 5-7 business days through the payment method you use .